Shipping & Returns

Shipping

Available shipping methods, rates and estimated delivery windows are shown at checkout. Orders are processed on business days. Delivery estimates begin after an order has shipped.

Damaged or incorrect orders

If an order arrives damaged or incorrect, contact ROOM promptly with the order number and clear photos of the package and products so the issue can be reviewed.

Returns

Because ROOM is a consumable product, opened products cannot be returned. Unopened-product eligibility, return windows and any shipping charges must be confirmed by the store owner before launch.

This operational policy is a launch draft and must be approved by ROOM before the storefront is published.