Shipping & Returns

Shipping

ROOM ships to eligible addresses within the United States. Available shipping methods and rates are shown at checkout.

Orders totaling $65 or more qualify for free standard shipping after discounts and before taxes. The order subtotal must remain at or above $65 after promotional codes and other discounts have been applied. Free shipping may not be available for every destination or expedited shipping method.

Most orders are processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day. Processing may take longer during product launches, promotions and periods of high order volume.

Once your order ships, you will receive an email containing your tracking information. Carrier delivery estimates are provided as a guide and are not guaranteed. ROOM is not responsible for delays caused by carriers, weather, service interruptions or other circumstances outside our control.

Incorrect addresses

Please review your shipping information carefully before submitting an order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters fulfillment.

Customers are responsible for additional shipping charges when an order must be reshipped because an incorrect or incomplete address was provided. If the package is returned to us, we may refund the cost of the products after deducting the original shipping expense and any return-to-sender charges.

Lost or missing packages

If tracking shows that your package was delivered but you cannot locate it, check around the delivery location, ask other members of your household and contact the carrier first. Please also contact us so we can help review the shipment.

ROOM is not responsible for packages lost or stolen after confirmed delivery, but we will make a reasonable effort to help resolve the situation.

Returns and Refunds

Because ROOM beverages are consumable products, we cannot accept returns or exchanges based on taste, personal preference or products that have been opened.

If your order arrives damaged, leaking, incorrect or incomplete, contact us within seven days of delivery. Please include:

• Your order number

• A description of the issue

• Photographs of the affected products and shipping package

Please keep the products and packaging until we complete our review. Depending on the circumstances, we may issue a replacement, store credit or refund. ROOM reserves the right to determine the appropriate resolution and may be unable to replace an item that is no longer available.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original and return shipping charges are nonrefundable unless the order was incorrect or damaged because of an error by ROOM.

Cancellations and Order Changes

Contact us immediately if you need to cancel or modify an order. We will make every reasonable effort to help, but orders cannot be changed or canceled once they have entered fulfillment or shipped.

Contact Us

For assistance with an order, use our website contact form or reply directly to your order-confirmation email. Please include your order number so we can help you quickly.